Managing communication knowledge and information Essay

Londons Heathrow is maven of the worlds busiest aerodromes. It is use by over 82 airlines flying to 180 destinations (in 85 countries) worldwide. The airport has five passenger storages and a cargo terminal. In the 1950s, Heathrow had six courses, now it has just two parallel racetracks running eastwest of the airport. Heathrow has witnessed strong harvest-home over recent decades, currently handling about 72.3 million passengers and over 477,000 flights a loving class comp ard to around 48 million passengers and 427,000 flights a year in 1996. In the absence of any attach in rail capacity, this growth has ended in Heathrows runways operating at around 98% capacity compared to its main European competitors which operate at around 75% capacity, leading to augmentd delays, lower resilience and fewer destinations served.As the UK continues to fount the challenge of airport capacity, Heathrow is considered the most deliverable solution because it builds on one of the UKs strongest national assets. Over the last decade since 2003, 11bn has been spent on make Heathrow world-class, with the award-winning Terminal 5 and the new Terminal 2 (The Queens Terminal which opened in June 2014). There are other several reasons why Heathrow is best placed to deliver much(prenominal) jobs, more exports, business opportunities and air travel options for passengers. For example, the centre of economic gravitational force is to the west of London.There are 120 of the UKs top three hundred company HQs find within a 15 mile rundle of Heathrow, compared to just 16 within 15 miles of Gatwick. Several businesses are located closer to Heathrow as they accredit the greater long-haul connections and surface access it has making it easier for them to do business around the globe. The Thames Valley area, for example, has 60% more foreign businesses than the national UK average, 100% more US businesses and 260% more Japanese businesses. Heathrow pass onhelp more UK b usinesses go global with a third runway as it already carries more freight exports and imports than every other UK airport combined, and cargo facilities leave aloneing be doubled as a result of this be after.However, Heathrow authorities subscribe faced a big problem, whether to build a new airport (option 1) or to increase the capacity of the alert one by building the third runway and a sixth terminal (option 2). The second option needs less investment and is potentially easier to accomplish, save needs more political and social support and agreements as in that respect are many stakeholders with different views about the proposal of a 3rd runway. On one side there are economic benefits, on the other side are considerations involving the environmental impact, increasing noise direct and discontent of the raft, particularly those living on the area close to the airport.The Airports missionary station has been tasked with recommending the best way forward on the UK airport capacity issue. (Adapted from www.heathrowairport.com/about-us/, 2014) You have been recruited as a consultant to provide roughly contributions to the members of the Airports Commission, who have been tasked to get out a detailed report with recommendations that will help the Heathrow authorities in finding the best way forward on the 3rd runway plans to increase the airport capacity at Heathrow. Your conversation skills, looking of schooling needs and friendship caution will be crucial for you to be effective in this role. Note This scenario is for assess 1 and designate 2 that cover Learning Outcomes LO1 and LO2.Dr Knowledge MpofuSeptember 2014 SemesterAssignment TasksTask 1 Assessing training and knowledge needsestablish on Scenario for Task 1 and Task 2, you are expected to AC1.1 Discussthe range of ends to be taken by the Heathrow Authorities and ManagementGuidelines Your arrange should discuss the various manageable decisions that substructure be taken by the Heathrow authorities in transaction with the issue highlighted in the scenario. AC1.2 Examine the development and knowledge requisite to fix effective decision taking based on the scenarioGuidelines In your solution to this question, you need to think about, and leave examples of, the different types of information and knowledge needed by Heathrow authorities in order to ensure effective decision making in this case. The examples of types of information and knowledge you brook give whitethorn be of different forms that include qualitative (descriptive information), quantitative (statistical data), official and unauthorised information, policy and opinion, tacit and explicit knowledge.AC1.3 Assess versed and external sources of information and understanding based on the scenarioGuidelines Your outcome should clearly identify the get word sources of information that bunghole help Heathrow authorities. These sources might include internal and external stakeholders of the c ompany, formal and informal sources, team workers and customers. It will be useful to give examples in your answer.Task 2 Stakeholders, Personal networking and Decision-making process Based on Scenario for Task 1 and Task 2, you are expected to AC2.1 Identify both(prenominal) internal and external key stakeholders of Heathrow airport who should be involved in the decision-making process in the issue highlighted in the scenario.AC2.2 rationalise how Heathrow authorities can make contact with their internal and external stakeholders, and develop business relationships.AC2.3 Explain how Heathrow authorities can involve the identify stakeholders in the decision-making process, as suspend.Guidelines Your answer should explain the possible ways through whichHeathrow authorities can connect, act or share nigh ideas with some of the identified stakeholders of the organisation in order to develop business relationships with them. In addition, explain how these identified stakeholders ca n be involved in the decision-making process with a view to finding the best way forward on the 3rd runway plans to increase the airport capacity at Heathrow.AC2.4 In your role as a consultant in this case, design strategies for improving personalised networking and involvement of stakeholders in the decision-making process based on the scenario and, (AC1.4) justify your recommendations for repairment. Guidelines Your answer should suggest and strike possible ways (strategies) which you could use to improve your personal networking or connections with the identified stakeholders and involve them in discussions and decision-making processes based on the scenario. Any applicable approaches, illustrations or diagrams can be used in designing the strategies for improving networking and stakeholder involution in decision-making process (AC2.4), and your recommendations for improvement should be clearly justified to affect the assessment criteria AC1.4 as well.In this task, you will need to select and read the dialogue processes in an organisation which you are familiar with. In your cream of the organisation, make sure you will have access to both internal and external communication processes used by that organisation.Other students and lecturers will be interested to learn about the communication processes from your selected organisation. You are aware that you will need to find effective ways of communicating this to your colleagues and lecturers. In particular, you recognise that effective communication helps to improve relationships at work and other social situations by deepening your connections to stakeholders and improving teamwork, decision-making and problem solving for the success of an organisation.Based on Scenario for Task 3, you are expected toAC3.1 Report on existing processes of communication that you have researched and observed in your selected organisation(i) between management and employees(ii) between the organisation and its customer sGuidelines Your answer should clearly show evidence of some research carried out to identify the different information technology (IT) systems used within the organisation for communication purposes. The answer should as well show how people within the organisation meet or create platforms for sharing ideas and decision-making. These opportunities for meetings could be structured and coordinated, planned, face-to-face, formal and informal.AC3.2 Design ways to improve the appropriateness of the communication processes (that you have identified in AC3.1 in a higher place).Guidelines In designing the ways to improve the appropriateness of the communication processes, your answer may include some relevant illustrations or diagrams and specifying the IT systems involved in the process.AC3.3 Explain how the improvements to the ways and IT systems (that you have suggested above in AC3.2) can be implemented to ensure greater consolidation of systems of communication in the organisation. AC3.4 Based on Scenario for Task 3, create a personal plan to improve your own communication skills. A self-reflective thickset is also be needed in this part of the task.Use the succeeding(a) guidelines to help you in preparing and creating an effective personal communication ontogeny plan(i) Identify five communication skills relevant to your role These could be classified ad under verbal, non-verbal and written communication skills.(ii) Identify three strengths in your communication skills, and describe how severally strength will enable you to be more effective or achieve in your role.(iii) Identify three weaknesses in your communication skills and describe how each weakness can be improved.(iv) frame your own Action Plan using a pain prey technique Guidelines Your Action plan should include the followinga. At least(prenominal) three SMART objectives that can be followed to improve your own personal communication skillsb. Specific actions that can be taken to address eac h objectivec. Possible barriers for each objective, and how you think the challenges can be turn tod. Resources and/or support required to achieve each objectivee. sequence scale When you expect each objective to be achieved? (v) Produce a Self-Reflective SummaryGuidelines Finally, you are required to bring in a Self-reflective summary on how you think the production of your Personal converse Development Plan has helped you to understand your communication skills, and how to improve them. Your self-reflective summary may also include data on how useful you found the techniques applied in this task (e.g Skills audited account table, SWOT analysis and Action plan based on SMART objectives).How helpful do you think the process of developing your Personal Communication Development Plan has been, and how this may be useful for you in the future. Task 3 covers assessment criteria AC3.1, AC3.2, AC3.3 and AC3.4 under LO3Task 4 Improving admission price to Systems of Information andKnow ledgeScenario for Task 4You are an Information Systems development specialist working for a Knowledge Management company in London. You have been hired by a University in London to produce information systems that could be used by registry and both students and lecturers in supporting their teach and culture. In this role, you will produce technology systems which will specifically help the University to improve collection, formatting, storage and diffusion of information and knowledge, and incite in improving access to these resources for the benefit of the stakeholders of the university. Based on the Scenario for Task 4, you are expected toAC4.1 Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge to support the teaching and learning at the University.Guidelines Your answer should identify and explain how different information technology systems (IT) and other approaches which are used by the University particularl y for collection, formatting, storage and dissemination of information and knowledge in stock(predicate) to support their teaching and learning process. In your answer, you may also think about approaches that help to ensure the knowledge and information available within the University to their students is consistent, reliable, current, valid, legal and unploughed safely and confidential.AC4.2 Carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge involving the teaching and learning at the University.Guidelines Your answer should suggest possible changes that can be through toimprove the collection, formatting, storage and dissemination of information and knowledge at the University. You may think about better ways to handle knowledge and information, including how these could be displayed and disseminated to students, lecturers and other stakeholders within and outside the University while ensuring that the info rmation is consistent, reliable, current, valid, legal and kept safely and confidential. AC4.3 Suggest one possible way (strategy) which you think can be used more effectively to improve access to information and knowledge for students, lecturers, management, employees and other stakeholders within and outside the University. Your answer should highlight some possible benefits of creating a way which can be used to increase access to information and knowledge that help in supporting the teaching and learning at the University.